Services
The following consists of professional services I have provided over my years of experience.
VoIP
Planning, Designing, Configuring and Implementing PBX, VoIP Phones, Softphones and Sip Trunking
Contact Center
Planning, Designing and Configuring Contact Center Solutions. Integrations with Email, Social Media, Chat and Chatbots, Web, Widgets. Design of Reports for KPI Analysis. Design of Web Forms for Data Collection.
IP Networks
Construction, Design, Planning, Troubleshooting and Monitoring of IP Networks. L3 Routing and L2 Switching.
Training
Elaboration of Training Manuals, Software Documentation, Case Studies, and Providing On-Premises and Online training on SaaS products
Customer Service
Technical Customer Service, with a Professional and Empathetic Approach to Customers
In Construction:
Internet of Things
IOT Implementations, with integration with AI, Deep Learning, Web and Social Media
Localization
Translation, Proofreading and Localization of Manuals, Documents and Content from English to Spanish.
English as a Second Language
Teaching English to non-native speakers with a focus on conversation, natural-sounding language, and fun!
Client Portfolio
A portfolio of some clients I have served in my professional career
