Job Experience
Voice Provisioning Engineer
Liberty Networks Latin America
February 2018 - July 2021
As a VOIP Network Engineer I:
- Successfully deployed and configured UC&C solutions such as Cloud PBX, Business Trunking, Contact Center, Digital Signage, and Telepresence for 50+ business clients across 150+ projects
- Planned and scheduled milestone dates for configuration, installation, testing, and final delivery. Achieved a 93% adherence rate to project timelines, ensuring on-time delivery and customer satisfaction.
- Conducted training sessions for 100+ end-users, agents, supervisors, and administrative staff, resulting in enhanced productivity and proficiency in software usage.
- Maintained comprehensive project documentation for all 100+ projects, ensuring accurate record-keeping and easy reference for future troubleshooting and maintenance.
NOC Engineer
Liberty Networks Latin America
March 2013 - February 2021
As a Network Operations Engineer, I:
- Demonstrated technical proficiency in configuring and troubleshooting routing protocols such as BGP, EIGRP, and OSPF, resulting in a significant 2% improvement from 94% to 96% Service Level Agreement (SLA) compliance.
- Successfully implemented SNMP-based network monitoring solutions using tools like Cacti, PRTG, and WhatsUP Gold, leading to a 30% increase in proactive issue detection and resolution.
- Maintained strong and positive relationships with top-tier customers, achieving a customer satisfaction rating of 95% and receiving consistently positive feedback on timely and efficient technical support.
- Employed innovative problem-solving techniques to address complex network challenges, resulting in a 25% reduction in average resolution time and improved network stability
Skills
Project Management (PM)
Planning, Scheduling, and Budgeting, Coordination of Teams across different Countries and Timezones
Marketing
Working with Digital Marketing, Marketing Strategies, SEO, Content Creation, Design Thinking, User Experience, Customer Journey, Customer Profiling, Email Marketing, Social Media Marketing, and Branding.
Voice over IP (VoIP)
Implementing Unified Communication and Collaboration PBX and SIP Trunking , Contact Center and Telepresence Services using Cloud and Local Services, with vendor partners including Audiocodes, CISCO, Asterisk, Polycoms, Metaswitch, Zoom, etc.
IP Networks
Configuring, Validating, Implementing and Troubleshooting, of L3 Networks using Routing Protocols like BGP, Static Routing, OSPF, and EiGRP. L2 Switching with VLANs and Bridging. VPN and NAT configurations. MPLS for Service Provider Networks.
Cloud Services
Building Datacenter Infrastructure with Fiber Optics, UTP, Patch Panneling, and Designing. DNS, Web Hosting, Web Design, Backups, Data Security, etc.
Software as a Service (SaaS)
Deploying SaaS such as Contact Center as a Service, and PBX as a Service. Integrations with Customer Relation Managers (CRMs), VideoConference, Email, Social Media, etc.
Internet of Things (IoT)
Configuring, Troubleshooting, and Implementing with Node Red, Amazon Alexa, MQTT, Google Assistant, IFTT, and Apple Shortcuts.
Machine Learning
Deep Learning, Artificial Intelligence (AI), Machine Vision, Transfer Learning, General Adversarial Networks (GAN), Chat-GPT, Neural Network Modeling, Data Processing, Data Analysis, Preprocessing, Feature Extraction, etc.
Programming
Working with Java, Python, Javascript, C++, HTML, CSS, and SQL querying.
Teaching
Lesson Planning, Instructional Design, Curriculum Design, Creative Content Creation, Material Selection, Practical Exercise Development, Case Studies, Giving Feedback, Fostering Positive Growth, etc.
General Software
Microsoft Office Suite, Windows, Linux, MacOS, Microsoft Teams, Zoom, Google Meetings, Google Docs, Google Drive, One Drive, Gmail, Outlook, Microsoft Exchange, Adobe Photoshop, Audacity, Minitab, Google Analytics, Canva, Power BI, etc.
